Important announcement for Tax payers for updating contact details
in
e-Filing Portal
Dear Tax Payers,
Income-Tax Department uses the registered contact details (Mobile number & E-mail ID) for
all communications related to e-Filing. It is mandatory that all tax payers must have a valid
contact details registered in e-Filing portal.
It is noticed that many registered users are not having authenticated contact details in e- Filing or
may have provided details of other
persons for convenience. This prevents the
Department from interacting directly with taxpayers on their personal email and Mob ile.
Further, it has been observed that in many cases taxpayers
are not able to reset their
password
since the email communication
from the
Department
may
be sent to
their registered email or Mobile which may be different from the taxpayer’s personal email or
mobile.
Hence, it is requested that all the e-Filing users may immediately update and authenticate their correct contact details so that the communication can be sent to the valid Mobile number and E-mail ID.
The process of updating and authenticating the contact details are below.
New User
|
Provide the correct Mobile Number and Email ID during the Registration in
the e-Filing portal, Activation link would be sent to the registered E-mail ID and a One Time Password (OTP also called PIN) is sent
to
the registered
Mobile Number. User needs to Click on the Link provided in the E-mail and
enter the OTP received in the mobile number for Successful activation of the registered user
in e-Filing portal
|
Registered
User
|
After the user logs in to the e-filing account, the user is requested to update
the current Mobile number and E-mail ID. The user should update their personal Mobile number and Email so that the updated contact particulars
are registered with the Department
or
confirm that the Mobile number and
email
ID already registered is their valid personal contacts.
Upon submitting
the details,
Department would immediately send OTPs (PIN1 & PIN2) to new mobile number and Email ID. The respective PINs-
PIN1 and PIN2 received through Mobile number and E-mail ID should be
entered by them in the respective input fields to authenticate that the email
ID
and mobile are correct. Upon successful validation the Mobile number
|
and email ID would be updated in the taxpayer’s profile and the process would be complete.
If the PINs are not received within specified time
(say
2
minutes), the taxpayer may opt for
“Resend PINs”
option. The PINs once received will be valid
for
24 hours.
The taxpayers are advised to validate the contact details using the
PINs received within 24 hours. If PINs are not validated within 24 hours,
the taxpayer has to login and follow the same procedure as above again.
Note:
Taxpayers are advised to follow
the process mentioned above in the interest of the security of their e-filing account and to directly receive communication from the Department about status of processing and issue of refunds etc.
This is a one-time process
to
validate the mobile number and email ID. However, whenever
the taxpayer changes the Mobile Number or
email ID in their
Profile, the process will be
repeated to ensure that the particulars provided are correct.
One mobile number or
email ID can be used for a maximum
of
10 user accounts as the
Primary Contact- Mobile Number and Email ID in e-Filing. This is to ensure that
family
members (not exceeding 10 separate users) not having personal email or mobile can be covered under
a common email
or mobile, but in general
taxpayers should have their own unique email
ID and Mobile registered with the Department.
The taxpayer
can
enter
any other
person’s
email
or mobile
number in
addition
as a Secondary Contact (without any restriction on the number of user accounts linked as a Secondary Contact). Using “P rofile
S e ttings à My P rofi le ” the taxpayer can select to
include the Secondary Contact to also receive emails, alerts etc.
Include the emails and SMS from
the Income tax Department in the ‘safe list’ or ‘white list’ to prevent the communications from the Department from being blocked or rejected or sent to
Spam folder.
As a best practice, please update and authenticate the current contact and address details under
“P rofile
S e ttings à My P rofi le ” after login to eFiling portal.
Reff : https://incometaxindiaefiling.gov.in/eFiling/Portal/StaticPDF/Update_Contact_Details.pdf
Kamal Kumar
Ph.9996480619
