Maximum limit of Registration of email ID or Mobile in Income Tax India e-Filing Portal

Important announcement for Tax payers for updating contact details in e-Filing Portal

Dear Tax Payers,

Income-Tax Department uses the registered contact details (Mobile number & E-mail ID) for all communications related to e-Filing. It is mandatory that all tax payers must have a valid contact details registered in e-Filing portal.

It is noticed that many registered users are not having authenticated contact details in e- Filing or may have provided details of other persons for convenience. This prevents the Department from interacting directly with taxpayers on their personal email and Mob ile.

Further, it has been observed that in many cases taxpayers are not able to reset their password  since  the  email  communication  from  the  Department  may  be  sent  to  their registered email or Mobile which may be different from the taxpayer’s personal email or mobile.

Hence, it is requested that all the e-Filing users may immediately update and authenticate their correct contact details so that the communication  can be sent to the valid Mobile number and E-mail ID.

The process of updating and authenticating the contact details are below.

New User

Provide the correct Mobile Number and Email ID during the Registration in the e-Filing portal, Activation link would be sent to the registered E-mail ID and a One Time Password (OTP also called PIN) is sent to the registered Mobile Number. User needs to Click on the Link provided in the E-mail and enter the OTP received in the mobile number for Successful activation of the registered user in e-Filing portal

Registered User

After the user logs in to the e-filing account, the user is requested to update the current Mobile number and E-mail ID. The user should update their personal Mobile number and Email so that the updated contact particulars are registered with the Department or confirm that the Mobile number and email ID already registered is their valid personal contacts. Upon  submitting  the  details,  Department  would  immediately  send  OTPs (PIN1 & PIN2) to new mobile number and Email ID. The respective PINs- PIN1 and PIN2 received through Mobile number and E-mail ID should be entered by them in the respective input fields to authenticate that the email ID and mobile are correct. Upon successful validation the Mobile number

and email ID would be updated in the taxpayer’s profile and the process would be complete.

If  the  PINs  are  not  received  within  specified  time  (say  2  minutes),  the taxpayer may opt for “Resend PINs” option. The PINs once received will be valid for 24 hours.

The taxpayers are advised to validate the contact details using the

PINs received within 24 hours. If PINs are not validated within 24 hours, the taxpayer has to login and follow the same procedure as above again.

Note: 

Taxpayers are advised to follow the process mentioned above in the interest of the security of their e-filing account and to directly receive communication from the Department about status of processing and issue of refunds etc.

This is a one-time process to validate the mobile number and email ID. However, whenever the taxpayer changes the Mobile Number or email ID in their Profile, the process will be repeated to ensure that the particulars provided are correct.

One mobile number or email ID can be used for a maximum of 10 user accounts as the Primary Contact- Mobile Number and Email ID in e-Filing. This is to ensure that family members (not exceeding 10 separate users) not having personal email or mobile can be covered under a common email or mobile, but in general taxpayers should have their own unique email ID and Mobile registered with the Department.

The  taxpayer  can  enter  any  other  person’s  email  or  mobile  number  in  addition  as  a Secondary Contact (without any restriction on the number of user accounts linked as  a Secondary Contact). Using  “P rofile  S e ttings  à      My  P rofi le ”   the taxpayer can  select to include the Secondary Contact to also receive emails, alerts etc.

Include the emails and SMS from the Income tax Department in the ‘safe list’ or ‘white list’ to prevent the communications from the Department from being blocked or rejected or sent to Spam folder.

As a best practice, please update and authenticate the current contact and address details under  “P rofile  S e ttings à     My P rofi le ”  after login to eFiling portal.

Reff :  https://incometaxindiaefiling.gov.in/eFiling/Portal/StaticPDF/Update_Contact_Details.pdf

Kamal Kumar

Ph.9996480619